Our client were aware that there were several things they could do to improve their organisation and invited Rokker in to facilitate a leadership empowerment retreat. Process Whilst our client had mapped a number of big picture issues, they were aware that in order to address them, they needed to empower leaders and foster a… Continue reading Leadership empowerment
portfolio_category: People
People strategy development
Our client recognised that they had reached a critical point in the development of the business at which they needed to review their currently entirely reactive people strategy. Rokker were brought in to review their strategy and organisational design and make recommendations to propel the organisation into a more strategic and sustainable future. Process We… Continue reading People strategy development
Selecting a Human Resources Information System (HRIS)
Following a period of rapid growth, our client needed a more mature payroll and Human Resource Information System (HRIS). Rokker were commissioned to support them in selecting and implementing a vendor/fully integrated system to effectively support their continued growth. Process A six-week program of work included a number of workshops and interviews with key internal… Continue reading Selecting a Human Resources Information System (HRIS)
Optimising opportunity through understanding
Our client had a business concept that they needed validation and direction on to successfully launch a new brand. This involved gaining an in-depth understanding of the potential optimising opportunity and relevant regulations of the global free-to-play market in North America and India. Process We worked with Inside the Pocket in an agile way providing… Continue reading Optimising opportunity through understanding
Mapping business process improvements
Our client’s business centres around offering surgical and non-surgical cosmetic procedures and treatments. Rokker was tasked with mapping out the existing patient journey through internal and external processes, from pre-consultation to post-treatment and follow-up. The project involved identifying and proposing operational enhancements to create an optimised process map for internal use by the clinic team.… Continue reading Mapping business process improvements
Doubling turnover in three years
Our client’s business operates within a nationwide franchise providing procurement consulting services. Their customer base is focused on the utilities industry but includes a significant number of local SME clients and a small number of national multi-site charitable organisations. The Rokker team were brought in to identify opportunities for inclusion in an actionable roadmap… Continue reading Doubling turnover in three years
Optimising sales processes for new markets
As a relatively new division of a global gambling supplier, our client needed a standardised and scalable sales process for to optimise internal efficiencies and succeed in a new market. Process The Discovery Phase included defining the existing process, its pains and gains and the people and tools involved. To achieve this we interviewed: The… Continue reading Optimising sales processes for new markets
Gaining internal alignment
Our client needed to gain internal alignment to get colleagues across multiple offices and service sectors working to the same vision and values. Process Once the scope and success criteria were agreed, the Discovery phase started with a series of interviews with key stakeholders, customers and staff. A consistent structure was utilised across all interviews… Continue reading Gaining internal alignment
Optimising technology platforms
Our client required assistance in identifying the challenges that were impeding a prominent consumer websites ability to swiftly introduce innovative products to adapt to evolving customer needs. Rokker partnered with a global product agency that has a presence in 3 different locations in the UK to manage this complex project, offering various consumer-facing products… Continue reading Optimising technology platforms
Making adjustments to achieve sustainable competitive advantage
Our client needed a greater understanding of the competitive landscape and how to adjust their structure and operation to achieve sustainable competitive advantage. Process Upon defining the core challenges and success metrics we proceeded with the Discovery phase. This included key stakeholder interviews in a ‘no holds barred’ unpacking session. This helped to identify where… Continue reading Making adjustments to achieve sustainable competitive advantage