Our clients UK clinics offer non-invasive, medication-free solutions for depression, addiction, and mental health issues. While they are renowned in the US and Europe, they seek to raise awareness and enhance the patient experience in the UK. We were tasked with crafting personas for addiction, depression, and OCD patient groups, as well as identifying ways… Continue reading Improving patient experiences and expanding into the UK market
portfolio_category: Proposition
Developing strategy for the European online casino market
Our client, an online casino operator based in Europe, required insight to enhance their operational strategy. Rokker was enlisted to provide a deeper understanding of a specified European online casino market, in the context of increased regulatory restrictions. Process By utilising a blend of desk-based research, primary investigation, and network observations, we delivered our customer… Continue reading Developing strategy for the European online casino market
Assessing market expansion potential
Our client, a thriving telecommunications company in the UK, engaged us to assess the market potential for their expansion into a different sector, aiming to enhance their overall business value. Process To provide valuable insights for the planned strategy, we conducted a comprehensive analysis of the market size in the UK and thoroughly assessed the… Continue reading Assessing market expansion potential
Mapping business process improvements
Our client’s business centres around offering surgical and non-surgical cosmetic procedures and treatments. Rokker was tasked with mapping out the existing patient journey through internal and external processes, from pre-consultation to post-treatment and follow-up. The project involved identifying and proposing operational enhancements to create an optimised process map for internal use by the clinic team.… Continue reading Mapping business process improvements
Doubling turnover in three years
Our client’s business operates within a nationwide franchise providing procurement consulting services. Their customer base is focused on the utilities industry but includes a significant number of local SME clients and a small number of national multi-site charitable organisations. The Rokker team were brought in to identify opportunities for inclusion in an actionable roadmap… Continue reading Doubling turnover in three years
Optimising sales processes for new markets
As a relatively new division of a global gambling supplier, our client needed a standardised and scalable sales process for to optimise internal efficiencies and succeed in a new market. Process The Discovery Phase included defining the existing process, its pains and gains and the people and tools involved. To achieve this we interviewed: The… Continue reading Optimising sales processes for new markets
Reaching a wider audience
Our world-renowned project management and consultancy client specialise in the transformation of global finance businesses. They enlisted Rokker’s support in conducting a communications refresh that would help position them to reach a wider audience and secure further new business. Process The project was intricate and multifaceted. To meet the ambitious deadline, we structured our work… Continue reading Reaching a wider audience
Structuring a new proposition and division
Project Our client needed our expertise and experience in helping them to structure and design a new division and proposition within their existing company. Process Working with the new division’s team, we used a combination of desk-based research and collaborative discussions/workshops to gain a deeper understanding of the market and opportunities. Our research primarily… Continue reading Structuring a new proposition and division
Designing a B2B platform for customers
Our client was keen to create significant opportunities for their customers. In order to realise these ambitions they needed support to design a new B2B platform. Process Our initial workshop concentrated on outlining the components of the product and platform that contribute to enterprise value. In collaboration with our client we charted the existing solution… Continue reading Designing a B2B platform for customers
Gaining internal alignment
Our client needed to gain internal alignment to get colleagues across multiple offices and service sectors working to the same vision and values. Process Once the scope and success criteria were agreed, the Discovery phase started with a series of interviews with key stakeholders, customers and staff. A consistent structure was utilised across all interviews… Continue reading Gaining internal alignment