Our client recognised that in order to grow into new markets and attract higher Tier operators they needed to improve the user experience (UX) of their back-office product for both existing and prospective clients. Process We started by engaging in a demo of the current back-office system and reviewing the existing user guide. We then… Continue reading Improving the UX of back-office systems
portfolio_category: Technology
Designing a B2B platform for customers
Our client was keen to create significant opportunities for their customers. In order to realise these ambitions they needed support to design a new B2B platform. Process Our initial workshop concentrated on outlining the components of the product and platform that contribute to enterprise value. In collaboration with our client we charted the existing solution… Continue reading Designing a B2B platform for customers
Moving into new markets
Our client needed to gain further insight to be able to move into an interesting and potentially profitable adjacent new market that they hadn’t yet been able to penetrate. Process The Discovery Phase involved conducting a GAP analysis to identify the necessary requirements in the target sector and examining our client’s business from various perspectives… Continue reading Moving into new markets
Optimising technology platforms
Our client required assistance in identifying the challenges that were impeding a prominent consumer websites ability to swiftly introduce innovative products to adapt to evolving customer needs. Rokker partnered with a global product agency that has a presence in 3 different locations in the UK to manage this complex project, offering various consumer-facing products… Continue reading Optimising technology platforms
Technology vendor selection for a Local Authority
Rokker was engaged to validate technology options for a new content management system (CMS) for a local authority as a key dependency in implementation of their digital content strategy. Process Our discovery process drew from the clients’ internal sources including running a series of workshops with core internal teams. We built upon the MoSCoW from… Continue reading Technology vendor selection for a Local Authority